device use tutorials

Insert pod



Device Care

Rest assured, cleaning is a breeze! Simply moisten a Q-tip with a small amount of isopropyl alcohol and gently wipe the device clean. Remember to disconnect your device from any power source before cleaning, and allow all ports to fully dry before you use it again. This ensures your device stays in top condition, ready for your next use.


Is the battery re-chargeable? 

Yes; all GEBO batteries have a micro USB charging port and come with a charging cable.

How long do GEBO pods last?

Depending on the type of oil and duration of individual puffs, you should expect between 200 and 300 puffs per GEBO pod.

What pods are compatible with the GEBO battery?

All GEBO pods are compatible with the GEBO battery. Other pods may look similar but are not compatible with a GEBO battery. 

How can I clean my GEBO battery?

Oil residue can collect in the ports over the lifetime of the battery. To clean, use a q-tip, dab it in isopropyl alcohol and gently wipe the affected areas. Make sure your device is unplugged before cleaning and dry before reinstalling a pod.

How do I begin using my GEBO?

Simply plug the GEBO pod into the battery, take a puff and enjoy! You may need to charge your battery; see above for charging instructions. 

Can I customize my GEBO battery?

Yes you can! For consumers visit our customizer page. For businesses, contact your sales rep to learn more about the custom engraving program and pricing.

How do I track my GEBO order?

You will receive a Shipment Confirmation email once your order has shipped, which will contain a tracking number you can use to track your order. All orders are processed in 1-2 business days.

What if my GEBO doesn’t work? 

Warranty provides repair or replacement free of charge for defective and damaged units within three months of the purchase date. Read more here.

Is it waterproof?

NO! Lithium ion batteries exposed to water are not safe! If you don't believe us, watch this.




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