We've made our warranty and return process straightforward and hassle-free, ensuring your satisfaction with GEBO. If for any reason you're not happy, or simply change your mind, we're here to help make things right.

return policy

At BeGreen Supply, we understand the importance of customer satisfaction. If you wish to return a product purchased directly from hellogebo.com, we are here to assist. Our return policy is as follows:

Eligibility

Returns are accepted for undamaged and unused products within 30 days from the date you received your purchase.

Initiating a Return: To start the return process, please reach out to us at info@hellogebo.com.

Condition of Returned Items

The product(s) must be returned in the same condition as received, which means undamaged and unused. Additionally, items must be in their original packaging.

Processing Your Return

Upon receiving your return, we will conduct an inspection. We will then notify you of the receipt of the returned item and the status of your refund request.

Refund Approval: If your return meets our conditions, we will approve the refund and process it to your original method of payment.

We strive to make your experience with BeGreen Supply seamless and satisfactory, and our team is dedicated to ensuring a smooth return process for our customers.

warranty policy

BeGreen Supply is committed to ensuring your satisfaction with our products. Our warranty policy offers repair or replacement services under the following terms and conditions:

Warranty Coverage: We provide free repair or replacement for units that are defective or damaged within three months from the date of purchase.

Warranty Limitations: However, the warranty will not apply in the following situations, even if within the warranty period

A. Registration Requirement: The customer fails to register their device using the provided warranty card or through online registration, accompanied by a receipt.

B. External Damage: Damage resulting from external factors, including but not limited to, drops, exposure to liquids, or failure to follow usage instructions.

C. Cosmetic Damage: The presence of scratches, dents, or other forms of cosmetic trauma.

D. Unauthorized Interventions: Any maintenance, repairs, or tampering carried out by personnel not authorized by BeGreen Supply.

We encourage our customers to follow these guidelines to ensure continued support and service under our warranty program.